Cancelling an order
- Open the order in My Orders and tap Cancel. You can do this for Shopping and Minutes orders alike, until the order is dispatched — that is, until our rider picks it up.
- We review your request. Once it is approved, the order shows as Cancelled and any amount you paid is refunded.
- We may cancel an order that cannot be fulfilled, for example when an item is out of stock or the address cannot be reached. You get a full refund of anything you paid.
Returning items from a Shopping order
- Return items within 4 days of delivery, item by item: open the order in My Orders, tap Return items and choose them. You can make one return request per order.
- Items should be unused, with their tags, accessories and packaging, unless they arrived damaged, defective or wrong.
- We reply within 24 hours. If we don’t, the return is approved automatically.
- Our rider then collects the items and checks them. What passes the check is refunded; anything that doesn’t stays with you.
- Groceries can’t be returned: they are checked at your door, as below.
Groceries and Minutes orders: check at your door
- When the rider arrives, check your items before you give the delivery code. Refuse anything that is wrong, damaged, tampered with or past its expiry date, and the rider takes it back: with cash on delivery you don’t pay for it, and if you paid online it is refunded.
- The delivery code confirms you accepted the rest. Groceries and Minutes orders can’t be returned after that.
- Found a problem later — a torn pack, an expired product, a missing item? Open the order in My Orders, tap Get Help and send a photo within 48 hours (an expired item, any time). We’ll refund it or send a replacement, and you don’t need to send it back.
- One replacement at most: if a replacement has a problem too, we refund it, and you can order a fresh one.
Refunds
- Paid online: refunded to the original payment method.
- Cash on Delivery: refunded to the bank account or UPI ID you give us.
- We start the refund once a cancellation is approved, a returned item passes the check, an item is refused at the door, or a problem is confirmed. It usually reaches you within 5–7 business days, depending on your bank.
- For a returned or refused item, the refund is the price you paid for it. The delivery fee is refunded only when the whole order comes back.
- If money left your account but the order shows a payment problem, the payment gateway returns it automatically within 5–7 business days. If it does not arrive, use Get Help on that order or email us with the order number.
- SparkCoins earned on returned items are removed.
Need help?
Use Get Help on the order, or email support@nityashop.in with your order number.