Where we deliver
We deliver within 8 km of Dighwara railway station, on the Dighwara side of the river. We cannot deliver across the river yet, however close an address looks on the map.
Every order goes to an address pinned on the map. Add one in Account › Address Book or at checkout, and we check it automatically.
When it arrives
- Shopping orders: the expected delivery date is shown at checkout and on My Orders.
- Minutes orders: delivered the same day, as soon as possible or in a time slot you pick at checkout. Each shop keeps its own hours, and the last slot of the day is shown at checkout.
- Where offered, Minutes orders can go Saver (grouped with nearby deliveries, for a smaller fee) or Express (priority, for an extra charge).
Delivery charges
- One delivery fee per order, based on the total weight of what you buy.
- Delivery is free on orders above a set value, and there may be a minimum order value.
- Your cart and checkout always show the exact delivery fee and total before you pay.
- A very heavy or bulky order may be too much for one delivery. If so, checkout tells you.
At your door
- When your order goes out for delivery, a 6-digit delivery code appears on My Orders and is emailed to you if we have your email address. Check your items first and refuse anything wrong, damaged or expired; then give the code to the rider.
- For Cash on Delivery, please keep the amount shown on your order ready.
- Groceries and Minutes orders can’t be returned after you accept them, so check them at the door. See the Cancellation & Returns page.
Tracking your order
Open the order in My Orders to see its latest status. For any question, tap Get Help on the order.