Effective date: 13 October 2026
These terms apply when you use NityaShop, on the website or as an installed app, and when you place an order. “NityaShop”, “we” and “us” mean NityaShop LLP (registration in progress), whose address is on the Contact Us page. By creating an account or placing an order, you agree to these terms.
1. Who sells to you
- Shopping orders are sold by NityaShop.
- Minutes orders are sold by NityaShop too. Each is packed by one shop — one of NityaShop’s own stores, or a local shop that supplies its goods to us — named on the product page, your order and your receipt as where it comes from. We take your payment, deliver the order and answer to you for it: if anything is wrong with what you receive, you deal with us, and we settle it with the shop.
- WhatsApp chats. Some shop products have a “Chat on WhatsApp” button. Anything you agree in that chat (price, delivery, payment) is a direct arrangement between you and the shop. It is not an order placed on NityaShop, so order tracking, returns and SparkCoins do not apply to it.
2. Your account
You must be 18 or older, or use NityaShop with the consent and supervision of a parent or guardian. You can sign in with the options shown on the sign-in page, such as a one-time code on WhatsApp or your email and password. Keep your phone and email secure: anyone who can read your codes can use your account. On your own device you stay signed in for up to a year unless you sign out, so sign out on a shared device. We may suspend an account used for fraud or abuse, for example fake orders or repeatedly refused Cash on Delivery orders.
3. Where we deliver
We deliver within 8 km of Dighwara railway station, on the Dighwara side of the river. Every order needs a delivery address pinned on the map, and checkout will not accept an address outside the area. The Delivery Information page has the details.
4. Prices and orders
Prices are in Indian Rupees and include GST. The delivery fee, any minimum order value and the total you pay are shown in your cart and at checkout before you pay. An order is a request until it is confirmed. We may cancel an order that cannot be fulfilled — for example the item is out of stock, the price shown was clearly wrong, or the address cannot be reached — and you will get a full refund of anything you paid. We may limit quantities per order.
5. Payment
Online payments (UPI, cards, net banking and wallets) are processed by Razorpay; your card and UPI details go to Razorpay, not to us. Cash on Delivery is available on eligible orders up to the limit shown at checkout. If money leaves your account for an order that then fails, the payment gateway returns it automatically, usually within 5–7 business days.
6. Delivery and the delivery code
We show an expected delivery time and do our best to meet it. Weather, festivals and road conditions can cause delays. When your order goes out for delivery, a 6-digit delivery code appears on My Orders and is emailed to you if we have your email address. Check your items first and refuse anything wrong, damaged or expired; then give the code to the rider. Sharing it confirms you accepted the rest.
7. Cancellations, returns and refunds
You can ask to cancel any order, Shopping or Minutes, until it is dispatched. Items other than groceries in Shopping orders can be returned within 4 days of delivery, item by item, subject to the rules on the Cancellation & Returns page. Groceries and Minutes orders are checked at your door instead. That page forms part of these terms.
8. SparkCoins
SparkCoins are a reward credited when an order is delivered. They stay pending while the order can still be returned and are removed if it is returned. SparkCoins have no cash value and cannot be exchanged for money or transferred. We may change or end the programme, and will announce any change on this page.
9. Reviews and questions
Reviews, ratings and questions are shown publicly with your name. Write about your own experience, honestly. We may remove content that is false, abusive, unlawful or promotional. By posting, you allow us to display your content on NityaShop.
10. Acceptable use
Do not place fake or fraudulent orders, create accounts for someone else without their permission, use bots or scrapers, or interfere with how NityaShop works. Shops that supply NityaShop follow our Supplier Terms, which forbid prohibited and illegal goods.
11. Our content
The NityaShop name, logo, product photos and text on NityaShop belong to us or to the shops that supply us. Do not copy them for commercial use without permission.
12. Liability
To the extent the law allows, our liability for any claim about an order is limited to the amount you paid for that order, and we are not liable for indirect losses or for delays caused by events beyond our reasonable control. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.
13. Complaints and disputes
If something goes wrong, contact us first, as described on the Contact Us page, which also names our Grievance Officer. These terms are governed by the laws of India. Courts where NityaShop’s registered office is located have jurisdiction, without affecting your right to approach a consumer commission.
14. Changes to these terms
We may update these terms. The new version will carry a new effective date on this page, and orders already placed follow the terms in force when they were placed. When we change them, we ask you to accept the new version the next time you sign in. If you decline, you can still see your orders, cancel or return them and contact us, and we will get back to you within 2 days; you will not be able to place new orders until you accept.